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Service & Maintenance
At Bay Copy & Data, we are committed to the highest level of customer satisfaction.
We service most major brands of Printers, Copiers, M.F.P.’s and Fax. Our servicing
areas include Hillsborough, Pinellas, & Pasco Counties. When you are looking
for service, you can be rest assured knowing that every Bay Copy representative
is authorized to do whatever it takes to get—and keep— your systems up and running.
No hoops to jump through before you speak with a real person. No chains of command
to climb before your needs are met. At Bay Copy & Data, our technicians are
factory trained and authorized. |
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You’ll save both time and money by getting the answers you need, when you need
them. Which means you can get back to work without missing a beat.
Service Offerings:
We offer yearly maintenance contracts for equipment, as well as “per call” services.
Pre-call and Post-call:
A Bay Copy technician and/or support representative will respond to service calls
by phone within 1 hour after receipt of the call. Additionally, our technician
will follow up with a post-service phone call to confirm customer satisfaction
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Response Time:
All service will be performed with an average 4 hour response time.
Dispatch:
For Service, call 813-855-7335 and Bay Copy & Data will take care of the rest.
Online Service Requests:
You can place a call online on our e-service system and the call is directly
routed to a service technician.
Service Vehicle Fleet:
Bay Copy & Data owns and maintains their service vehicles. This helps us
further guarantee excellent response time for our customers.
Service Loaner:
Our service loaner policy is if there are excessive delays in repairing your
equipment, we will provide you with similar equipment at no additional charge
while your equipment is being repaired.
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Live Service Assistance:
You will always get a live attendant for service and supplies inquiries.
Customer Satisfaction:
Every Bay Copy & Data employee is committed to making sure our customers
are satisfied, from our Service Technicians to our Administrative Staff, and from
our Sales Department to our Warehouse. We will do whatever it takes to get the
job done.
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